Support
Frequently Asked Questions
Answers to common questions about VitaPurelo products, bundles, shipping, returns, and product labels.
How do I choose the right VitaPurelo product?
Start with your main goal: energy, focus, workout recovery, sleep and calm, gut health, beauty and skin, weight management, or longevity. Each product page explains the product’s role, key ingredients, usage information, and label details.
What is a VitaPurelo bundle?
A bundle is a curated routine that combines several VitaPurelo products around the same goal. Bundles help customers choose a complete routine instead of comparing every product one by one.
Are bundles fulfilled by Supliful?
Bundles should be created in Shopify using bundle functionality that keeps the individual Supliful products as components. This lets Shopify understand which products belong to the bundle.
Can I take multiple VitaPurelo products together?
Always review each product label and consult a healthcare professional before combining supplements, especially if you are pregnant, nursing, under 18, taking medication, or managing a medical condition.
Where can I find ingredients and suggested use?
Each product page includes label-based details such as ingredients, product amount, suggested use, warning, and product standards when those details are available from the product fiche.
Are VitaPurelo products vegan, gluten-free, or non-GMO?
It depends on the product. Check the product page and label details for product-specific badges and standards. Do not assume every product has the same attributes.
Are the statements medical claims?
No. VitaPurelo product pages are written as wellness and routine-support information. Products are not intended to diagnose, treat, cure, or prevent disease.
How long does shipping take?
Delivery time depends on destination, package weight, selected shipping method, carrier availability, customs, and fulfillment timing. Final options and costs appear at checkout.
Do you ship to Canada?
Canada may be available as an international shipping destination depending on product availability and the shipping rates configured in Shopify. Duties, taxes, or import fees may apply.
Will I pay customs or import fees?
International customers may be responsible for duties, taxes, customs fees, brokerage fees, or import charges collected by the carrier or local authorities.
What should I do if my order arrives damaged or incorrect?
Contact us within 30 days of receiving the order. Include your order number, a clear photo, and a brief explanation of the issue.
What if my package is lost?
Contact us no later than 30 days after the estimated delivery date so the shipment can be reviewed.
Can I return a product because I changed my mind?
Because these are consumable wellness products, buyer’s remorse returns may not be accepted. Contact us before sending anything back.
Can I cancel an order?
Contact us as soon as possible. Once an order has entered fulfillment or production, cancellation may not be possible.
Who should I contact for support?
Use the Contact us page and include your order number whenever the question is related to an order.