Support

Returns, Refunds & Replacements

Because VitaPurelo products are consumable wellness products, we review return, refund, and replacement requests carefully for safety and quality reasons.

Damaged, defective, or incorrect products

If your order arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of receiving the product. Include your order number, a clear photo, and a short explanation of the issue.

Lost packages

If a package appears lost in transit, contact us no later than 30 days after the estimated delivery date so the issue can be reviewed with the fulfillment or shipping partner.

When a replacement or refund may be approved

If the issue is confirmed as a fulfillment or production error, we may provide a replacement or refund according to the order status and fulfillment partner review.

Non-returnable situations

Refunds or replacements may not be available for buyer’s remorse, incorrect customer-provided address, unclaimed packages, customs refusal, refusal to pay duties/taxes, or issues reported outside the claim window.

Before returning anything

Please contact us first. Do not send products back without receiving instructions. Unauthorized returns may not be accepted or processed.